SHIPPING POLICY
Last updated: 10 August 2026
Thank you for shopping with FurEase™. This Shipping Policy explains our shipping rates, estimated delivery times and what to expect after placing an order.
SHIPPING COST
Standard shipping costs $9.55 per order unless a different rate or free-shipping promotion is displayed at checkout.
The final shipping charge will always be shown before you complete your purchase.
ESTIMATED DELIVERY TIME
Our estimated standard delivery time is 5–8 business days after your order has been processed and dispatched.
Business days are Monday through Friday and exclude weekends and public holidays.
Delivery estimates are not guaranteed. Delays may occasionally occur because of severe weather, public holidays, carrier disruptions, customs inspections or other circumstances outside our reasonable control.
ORDER PROCESSING
After placing your order, you will receive an order-confirmation email. Once your order has been prepared and dispatched, we will send a shipping confirmation containing tracking information when tracking is available.
Orders placed during weekends or public holidays will begin processing on the next business day.
ORDER TRACKING
If tracking is available, you can follow your shipment using the link included in your shipping-confirmation email.
Please allow up to 48 hours after receiving the tracking number for tracking information to update.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error, contact us immediately at isakjosefss@gmail.com. We cannot guarantee that an address can be changed after an order has entered processing or been dispatched.
We are not responsible for delays or failed deliveries caused by an incomplete or incorrect address supplied by the customer. Additional shipping charges may apply if an order must be sent again.
CUSTOMS, DUTIES AND TAXES
International orders may be subject to customs duties, import taxes or handling fees imposed by the destination country. Unless these charges are collected during checkout, they are the customer’s responsibility.
Customs processing may also cause delivery delays.
SEPARATE PACKAGES
If your order contains multiple products, they may occasionally be shipped in separate packages and arrive on different days. You will not be charged additional shipping fees unless this was clearly disclosed at checkout.
DELAYED OR MISSING ORDERS
If your order has not arrived within the estimated delivery period, please check the tracking information and confirm that the delivery address is correct.
If tracking has not updated for several days or your package appears to be missing, contact us at isakjosefss@gmail.com with your order number. We will investigate the shipment with the carrier and explain the available next steps.
DAMAGED PACKAGES
If your order arrives damaged, contact us as soon as possible. Please include your order number and clear photographs of the product, packaging and shipping label so we can assess the issue.
CONTACT US
For questions about shipping or an existing order, contact:
FurEase™ / MANSA.AI LTD
Email: isakjosefss@gmail.com
Phone: +44 7398 863023
Address: 128 City Road, London, EC1V 2NX, United Kingdom